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ACCESSIBILITY STATEMENT

​Our commitment to accessibility

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Secure Connections is committed to making our website and services as accessible and inclusive as reasonably possible.

We want everyone to be able to access information about our counselling and therapeutic services, regardless of disability or the technology they use to access our website.

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We aim to make our website clear, straightforward and easy to navigate, and we continue to look for ways to improve its accessibility.

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About this website

This website is operated using Wix.

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We aim to follow recognised accessibility good practice, including the principles of the Web Content Accessibility Guidelines (WCAG 2.1).

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Where possible, we aim to make the website:

  • Easy to navigate.

  • Clear and straightforward to understand.

  • Usable with a keyboard.

  • Compatible with commonly used screen readers and assistive technologies.

  • Designed with sufficient colour contrast.

  • Structured using clear headings and links.

  • Accessible across different screen sizes and devices.

  • Supported by alternative text for meaningful images where appropriate.

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Accessibility features

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We aim to provide:

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Clear content

We use straightforward language and clear headings to make information easier to understand and navigate.

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Keyboard navigation

We aim to ensure that website features can be accessed using a keyboard without requiring a mouse.

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Images and alternative text

Where images convey meaningful information, we aim to provide appropriate alternative text.

Decorative images may be given empty alternative text so that they are not unnecessarily read by screen readers.

 

Colour and contrast

We aim to use colours and text combinations that provide sufficient contrast and avoid using colour alone to communicate important information.

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Responsive design

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The website is designed to work across a range of devices, including desktop computers, tablets and mobile phones.

Forms

Where the website contains forms, we aim to provide clear labels and instructions and to make it clear what information is required.

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Known limitations

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Although we aim to make our website as accessible as possible, we recognise that no website is likely to be accessible to everyone at all times.

Some content or features may have accessibility limitations, particularly where they are provided by third-party services or applications.

We are not currently aware of any significant accessibility barriers on this website.

We will review accessibility issues when they are brought to our attention and will consider reasonable steps to address them.

 

Alternative ways to access information

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If you have difficulty accessing information on our website, please contact us.

 

We can discuss reasonable ways of providing information or communicating with you that work better for your needs.

 

For example, where appropriate, we may be able to:

  • Provide information in an alternative format.

  • Explain information by telephone.

  • Provide additional assistance with completing an enquiry.

  • Make reasonable adjustments to communication arrangements.

  • Discuss accessibility requirements before counselling begins.

 

Please let us know what would be most helpful. You do not need to provide a medical diagnosis or detailed explanation of your circumstances.

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Accessibility and counselling

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Accessibility is not limited to our website.

If you are considering counselling with Secure Connections and have accessibility or communication needs, please let us know.

We will work with you to consider reasonable adjustments that may help you access our service.

 

This might include discussing:

  • Communication preferences.

  • Accessibility requirements for in-person sessions.

  • Online counselling arrangements.

  • Hearing or visual accessibility.

  • Neurodiversity-related communication preferences.

  • The format in which information is provided.

  • Any practical adjustments that may help you feel comfortable accessing counselling.

 

Any adjustments will be discussed with you individually and considered in the context of the service we provide.

 

Feedback and reporting accessibility problems

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We welcome feedback about the accessibility of our website.

If you experience a problem accessing any part of the website, or if you have suggestions about how we could improve accessibility, please contact us:

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Email: sarahdimondtherapy@gmail.com

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Please tell us:

  • The page or feature you were trying to access.

  • What difficulty you experienced.

  • What device or assistive technology you were using, if you know.

  • What you think would have made the information or feature easier to access.

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You do not have to provide all of this information. Any feedback is welcome.

We will consider your feedback and, where reasonably possible, take steps to improve accessibility.

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Third-party content

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Some content or services on our website may be provided by third parties.

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For example, this could include:

  • Online booking services.

  • Video or audio content.

  • Maps.

  • Social media content.

  • Payment services.

  • Other Wix applications or integrations.

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We cannot always control the accessibility of third-party content.

If you have difficulty accessing a third-party feature, please contact us and we will consider whether there is an alternative way for you to access the relevant information or service.

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Contact Secure Connections

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If you have any questions about accessibility or need information in an alternative format, please contact:

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Secure Connections
Sarah Dimond
Email: sarahdimondtherapy@gmail.com

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We are happy to discuss accessibility needs before you make an enquiry or begin counselling.

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Last updated: 17th August 2026

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